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Strategy Delivery and Commissioning

77.5. Quality Management

For the purposes of this PPP Guide, quality management is defined as a set of policies, processes, and procedures required for planning and execution (production/ development/ service) in the core business area of an organization. A Quality Management System (QMS) needs to integrate the various internal processes within the organization, as well as within a specific project. It should also provide a process approach for project execution. The QMS enables the organization to identify, measure, control, and improve the various core business processes that will ultimately lead to improved business performance and mitigation of construction risk.

7.5.1. Quality Assessment Implemented by a Private Partner

A private partner has several obligations toward the government when dealing with quality management. Table 7.8 describes the key activities required by the private partner for compliance with good practice quality management.

TABLE 7.8: Criteria for Sound Quality Management Processes

Key Activity


QMS Planning


The planning process for the development of an overall Quality Management System (QMS) identifies those processes, procedures, and other documents that ensure effective operations and control over the entire project execution program. This planning effort will result in a well-documented, integrated process.

QMS Development

This activity involves the development of the QMS processes, procedures and other documents, as well as preparation for their implementation.

QMS Implementation

This activity involves the active incorporation of the Quality Management Project Plan (QMPP) elements into the workflow processes. The QMS should be able to address the following.

  • Sequence and interaction of these processes.
  • Criteria and methods to ensure effective operation and control of the processes.
  • Availability of information necessary to support the effective operation and monitoring of these processes.
  • Methods of measurement, monitoring, and analysis needed in order to implement those actions that will achieve planned results and continual improvement.

QMS Reporting

This activity involves reporting on howwell aquality requirement is being met or how well a qualityprocess is performing. It includes developing methods to measure, report, and improve on both the performance and effectiveness of processes. It also addresses the need to collect and use data on non-conformances to address improvement issues. It should also document what hashappened in the past.

QMS Monitoring

Incorporates methods of control and oversight over the entire process. This process establishes, maintains, and implements a program to control and minimize non-conformance. This activity can be controlled by written procedures, instructions, or checklists as appropriate. Results should be recorded, authenticated, and documented.


7.5.2. Quality Assessment Reviewed by the Government

Monitoring management quality is difficult and largely falls into the ‘soft’ indicator category. Nevertheless, an experienced contract director should regularly monitor the quality of the private partner’s management and operating personnel, looking for weaknesses or trends that may provide an early indication of trouble ahead.


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